Available through PIXEL+
Customer feedback from every outlet, while it still matters.
QRate is a real-time customer experience platform. It collects feedback at each service point, brings it together with staff evaluations and sentiment, and shows managers where to act. PIXEL+ helps Malaysian organisations choose a plan, set it up and use what it reveals.
- Made by
- Onymy Sdn Bhd
- Plans
- Lite · Pro · Max
- In Malaysia
- Available through PIXEL+
01Why it matters
Measure experience. Spot issues. Improve performance.
Many businesses gather feedback but still miss what needs fixing. They rely on either customer reviews or internal evaluations, rarely both together. Without the full picture, improvements arrive late and are hard to sustain.
QRate brings customer feedback, staff evaluations and sentiment into one view, so teams can spot issues early and act while it still matters. Managers get practical insight to coach their teams and improve consistency across locations.
-
Real-time feedback collection
Customers give feedback at each service point by scanning a QR code. No app download needed.
-
AI-powered insights
Patterns and sentiment trends are summarised so managers can see what to act on first.
-
Multi-branch visibility
Compare outlets, track improvement over time and recognise teams that perform well.
-
Brand rating and NPS
Track Net Promoter Score and brand perception continuously, not only through periodic surveys.
-
Customer call-back
Dissatisfied customers can ask for a follow-up from the feedback form, so complaints can be recovered.
-
Feedback that points to training
QRate shows where service falls short. Where the cause is a skills gap, PIXEL+ can design training to address it.
02Plans
Three plans, from one outlet to a national network.
Not sure which fits? Tell us how many outlets and users you have, and we will recommend one.
| Feature | QRate Lite | QRate Pro | QRate Max |
|---|---|---|---|
| Best for | Single outlet | Multiple outlets | Large organisations |
| Brand rating | |||
| Net Promoter Score (NPS) | |||
| In-app dashboard | |||
| Customer call-back | Optional | Optional | Optional |
| AI-powered insights | Summary | Insights & analytics | Insights & analytics |
| Custom CSAT programmes | Not included | 1 or more | 1 or more |
| Downloadable reports | Not included | ||
| Internal quality monitoring (IQMP) | Not included | Not included | 1 or more |
| Employee sentiment | Not included | Not included | Optional |
| Users | 1 | 3 per entity | Unlimited |
| Teams | Not included | Unlimited | Unlimited |
| Ask about Lite | Ask about Pro | Ask about Max |
Summary of plan features published by QRate at qrate.work/variants. Features and pricing can change; we will confirm current details when you enquire.
03Who it suits
Built for service-driven organisations with more than one front door.
- Banking & financial servicesBranch-level experience tracking and frontline service feedback
- Retail chainsFeedback per outlet and service consistency across locations
- F&B groupsFood, service and overall dining experience at every outlet
- Healthcare & clinicsPatient experience and courtesy at the front desk
- HospitalityGuest satisfaction across rooms, F&B, reception and facilities
- SMEs & corporate officesService quality for growing teams, internal and external
04From QRate users
What QRate customers say.
Before, feedback always came too late. Now we spot the issue same day and fix it before it becomes a big problem. Makes it easy for me!
I now have a way to see all my customer reviews in one site. I even have the chance to reply and connect with my customers!
QRate does not only focus on the gathering of the feedback but has put so much thought into how data is presented.
Comments published by QRate on qrate.work. They are QRate customers, not PIXEL+ clients.
05Where PIXEL+ fits
Feedback shows the gap. Training closes it.
Choose the right plan
We look at your outlets, teams and what you want to measure, and recommend a plan.
Set up and onboard
We support set-up and help your managers understand the dashboard and act on it.
Act on what it shows
Where feedback points to a skills gap, we design and deliver the training to address it.
06Enquire
Find the QRate plan that fits your outlets.
Tell us about your locations and what you want to measure. We will recommend a plan and explain how set-up works.